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We are committed to providing you with a seamless shopping experience. Below you will find all the details regarding our shipping process to ensure clarity and transparency.

FAQs About Shipping

International Shipping

We proudly ship to customers worldwide with DHL Express from our warehouse in Istanbul, Turkey. Delivery times and rates vary by destination:

Please note: We utilize DHL's Delivered Duty Paid (DDP) service, meaning all customs fees, import taxes, and duties are prepaid by us. You will not incur any additional costs upon delivery

Order Processing Times

Orders placed before 15:00 Central European Time are processed and shipped the same business day. Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.

Delivery Times
  • Standard Shipping: Delivered within 2-5 business days.
  • Express Shipping: Delivered within 1-2 business days.
  • Carrier: DHL.
  • Rates: Shipping costs vary based on the weight of the package and selected service. Exact rates will be calculated at checkout.

Free Shipping

International orders over 150 EUR

Refunds, Returns, and Exchanges

For details on returns and refunds, please refer to our Return & Refund Policy. If your package arrives damaged or you experience any issues, please reach out to us within 7 days of delivery.

Get In Touch

Support

Phone: +448007074949+448007074949
email: info@karosh.com info@email.com
Address:
SHINE STREAM LTD48 Warwick Street, London, England, W1B 5AW
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