Here you can easily find answers to all the questions you might have about shopping in the online Karosh store. If you need additional information please contact us.
Answer
General
How can I contact Customer Service?
Does your brand offer promotional campaigns?
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Do you offer a gift box?
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Can I purchase a gift card online?
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How should I care for my jewelry?
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Where are your products made?
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Order & Payment
How can I place an order?
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What payment methods do you accept?
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Can I use my PayPal or Apple Pay accounts?
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Is my payment secure?
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How will I be notified about my order status?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on PHONE NUMBER or via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
Shipping
How long will delivery take and when will my order be shipped? Can I track my order?
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What is the price for shipping? Are all orders eligible for free shipping?
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Can I change the delivery address or recipient name on my order? What if I made a mistake in the address?
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Do I have to pay customs duties or taxes?
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Can the shipping address be different from the billing address?
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Returns & Exchanges
How can I cancel or modify my order?
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What should I do if I received a wrong product?
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What should I do if an item is missing from my order?
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Are returns free of charge?
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How long does it take for my return to be processed?
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How long will it take to receive my refund?
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Warranty & Repairs
Do your jewelry pieces come with a warranty?
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My jewelry arrived damaged or faulty, what should I do?
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My jewelry has tarnished, what can I do?
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